How to make a complaint

Step 1 — Contact us

If you are unhappy with anything about our service, please contact us first so we can put it right.

• Email: info@scottishenergyefficiency.co.uk
• Phone: 0141 230 0198
• Post: Unit 3 Prospect III, Dundee DD2 1TY

We aim to acknowledge all complaints within two working days and resolve them within 14 days.

Step 2 — Installation complaints

If your complaint relates to the installation itself (workmanship, materials, conduct of the installation team), tell us and we will raise it with the installation team on your behalf.

We install through MCS-certified partners.

Step 3 — If you are not satisfied

If we cannot resolve your complaint, you can get free, impartial consumer advice from Advice Direct Scotland (consumeradvice.scot).

• MCS consumer code: MCS-certified installers must follow the MCS consumer code. MCS consumer code